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Return


Generally, the return and exchange of products purchased in MOOSOO are unopened and unused,  and can be returned within 14 days after the product arrives. Due to initial failures such as normal operation or parts shortage within 30 days after delivery, we accept returns or exchanges. You can contact us by phone or email, and we will bear the return shipping costs.

If the product is returned without prior notice, we will not accept returns or exchanges. Please note.

If the product is defective

Within 30 days after the arrival of the product, the price of the product (including tax) and shipping charges will be fully refunded or exchanged for the same product. After 30 days, parts will be replaced or partially refunded.

* We will bear the shipping costs for return and resend. In addition, if the product cannot be replaced due to production completion or limited products, we may request a refund even if you request replacement.

 

At the customer's convenience

   If you want to return the product due to the customer's convenience, for example, when the product picture is different, when ordering other products or ordering the wrong number of products, please accept the return within 14 days after the product arrives. In this case, please pay the return shipping fee.

* In the following cases, we do not accept returns:

1、The existing packaging is opened or damaged

2、repack the product to intentionally damage it

3、the product label was removed

4、parts of vinyl packaging have been opened

5、Others, the product itself has used marks

6、the product (including all accessories and warranty) is missing

 Address: 〒116-0013 東京都荒川区西日暮里6丁目66-4 第一沢登ビル1F

 Email:japan@imoosoo.com

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