MOOSOO 2022!Summer Sale 20% OFF Coupon
Free store-wide delivery(arrive in 1-2 business days) buy

About delivery service

1.Can you ship the products overseas?

Due to the system, we are unable to ship outside of Japan.


2. When will the items I ordered today arrive?

Unless otherwise specified, the product will be shipped within 24 hours after payment and order confirmation, and will be delivered within 3-7 days depending on the destination.

If you have a desired arrival date and time, when ordering, please write in the memo "Desired delivery from XX hours to XX hours on XX month XX day".

If you forget to fill in the note, please contact customer support before the item is shipped.

However, even if the time is specified, it may not be possible to deliver within the specified time due to circumstances.Thank you for your understanding.


3. I would like to specify the delivery, what should I do?

If you wish to receive it non-face-to-face, it can be delivered to a designated location.

When ordering, please write "○○ place" in the memo.

If you forget to fill in the note, please contact customer support before the item is shipped.


4. Where can I check the delivery status?

Once we receive your tracking number, our system will send you a shipping update email. Please check the contents of the email.

In addition, the delivery company will inform you about the delivery status of the product to the e-mail address and phone number you have entered. 

If you do not receive the email, please contact customer support.

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