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guarantee

product warranty

  This warranty applies to products purchased from MOOSOO official website and Amazon retailers.In the unlikely event that an abnormality occurs in the product, we will respond according to the situation based on the following warranty provisions.

 * The warranty provisions are valid only in Japan.

 

Warranty period

 Products with a manufacturer's warranty are provided within 12 months from the date of purchase.

   *However, consumables such as filters are not covered by the warranty, and the battery is guaranteed for 6 months.

 Even if the product is replaced with a substitute product or repaired, the start date of the warranty period will be the initial delivery date of the product.

 

Covered

 Products purchased on this site are covered by this warranty in the event that the product itself is damaged or malfunctions due to damage due to inadequate delivery or manufacturing defects.

 *The following cases are not covered by the warranty even if it is within the warranty period.

 1. Used and transferred products

 2. Products purchased from a third-party store that is not an official mail order site

 3. Failure due to misuse, such as dropping or impact during transportation or movement by the customer.

 4.Replacement of parts, modification of the product itself, or adjustment of the product

 5. Failure due to external factors such as disasters such as fires, earthquakes, floods, and voltage abnormalities

 

 

Returns/exchanges

 

 As a general rule, returns and exchanges for items purchased at MOOSOO are accepted only if the item is unopened and unused, and within 14 days after the item arrives.Returns and exchanges due to initial defects such as non-functioning or missing parts are only accepted within 30 days after the product arrives.

 If you have a request, please be sure to contact us in advance.If the product is returned without contacting us in advance, we will refuse the return or exchange. Please note.

 

If there is a problem with the product

 If it is within 30 days after the product arrives, we will refund the full amount or exchange it for the same product.

 After 30 days, we will replace the parts or issue a partial refund.

 *We will bear the shipping cost for returning and resending. In addition, if we cannot prepare a replacement product due to product production completion or limited products, we may ask for a refund even if you request an exchange.

 

at your convenience

   If you wish to return the product for any reason, such as if the product image is different, you have ordered the wrong product, or you have ordered the wrong number, please return the unopened and unused product within 14 days after the product arrives. We will accept returns as long as the product is returned. In that case, you will be responsible for the return shipping fee.

 

 *Returns cannot be accepted in the following cases.

 1. Opened or damaged ready-made packaging

 2. The product has been repackaged to intentionally damage it.

 3, the product tag has been removed

 4, the vinyl packaging of the parts has been opened

 5, there are other signs that the product itself has been used

 6. The product (including all accessories and warranty card) is missing

 

About refund/return method

   Please send it back to the return address provided by support.You are responsible for arranging the delivery company and packing materials. (There is no particular designation)

 We will process the refund after confirming the arrival of the returned product. However, if the returned product is returned by cash on delivery due to customer's convenience, the amount will be deducted from the refund amount.

  

The information desk

   Email:japan@imoosoo.com

  *We would be grateful if you could provide us with as much detail as possible about the status of the problem when requesting a consultation.

 *If you purchased the product from a third-party store that is not our site or an Amazon store, please contact the seller regarding returns and exchanges.

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