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Shipping policy

Shipping method and delivery date

 Your order will be processed within 48 hours and shipped the next day.

 FREE DELIVERY Arrive within 2-5 business days (no delivery on weekends)

Expedited shipping will arrive within 1-2 business days

 Place of delivery: shipping method

 Please note that this is an estimated arrival time only, and moosoo does not guarantee delivery times.

 Batteries cannot be shipped to some countries.We deliver the battery case to our customers. Batteries must be purchased from a local store.

 #Remote countries will charge shipping based on the shipping center's estimate

 Customer calls will only be used to receive shipping information

 Please make sure all shipping information is correct.Incorrect or missing information may require us to contact you to update your shipping information and may delay the delivery of your order.Customs clearance may be delayed.

 Local customs may require additional documentation and time to clear your package, which may delay delivery.

 Your order can be sent through your local post office or a local delivery employee. Depending on where you live, the parcel will be delivered to the post office, so it will arrive with your regular mail.If you are not home at the time of delivery, the post office may leave a notification card telling you how and where to pick up your item.

 If a package is returned due to an incorrect, incomplete, or unavailable address, there will be no redelivery.

 order tracking

 Once your purchase has been shipped, you will receive a shipping confirmation email that will allow you to track the status of your shipment.

 taxes and duties

 Import duties, duties and customs fees may be imposed once the package reaches the destination country. These charges are determined by the customs office of the specific destination.

 Fees and taxes are paid by the recipient and not by Moso.Please contact your local customs office for pricing details

 customs and regulations

 We do not accept any items that are not acceptable for import into certain countries, so it is the customer's responsibility to check postal regulations restricting merchandise.

 foreign transaction costs

 If your credit card account is not in Yen, you may be charged an exchange rate different from the exchange rate shown on our website.You may also have to pay a foreign currency transaction fee.Fees are determined by your bank's pricing and transaction fee policies.We are not responsible for any charges from your bank or card issuer.Please contact your bank for details of international transaction fees.

 Shop prices are displayed in your local currency, but will be displayed in Yen at checkout. All transactions are done in yen on the payment page via paypal or credit card.

 Note: Potential delivery delays due to covid-19.

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